Tuoi Nguyen

Background

Tuoi Nguyen is the Co-Founder and Account Manager at IDS, where she leads customer relationships, project coordination, and long-term partnerships with organisations across Vietnam. Since co-founding IDS, she has worked closely with hospitals, healthcare providers, government agencies, and enterprise customers, helping them successfully implement digital transformation initiatives and enterprise software solutions. Her experience enables her to understand both operational challenges and stakeholder expectations, ensuring projects are delivered smoothly from planning through deployment. Beyond project delivery, Tuoi is recognised for her practical understanding of Vietnam’s healthcare and public sectors. She has participated in technology discussions featured on Vietnamese television and in national media, sharing insights on digital transformation and the application of technology to improve public services.

Areas of Expertise

• Enterprise Account Management
• Customer Relationship Management
• Project Coordination
• Stakeholder Communication
• Long-term Client Partnership
• Healthcare & Hospitals
• Public Sector & Government
• Enterprise Digital Transformation
• Digital Health Solutions
• Business Process Improvement
• Requirements Coordination
• Project Planning
• Cross-functional Collaboration
• Risk & Issue Management
• Customer Success

Career Journey

1. 2015
   Co-Founded IDS· IDS

   Helped establish IDS with the vision of building reliable enterprise software solutions and becoming a trusted technology partner for organisations across Vietnam and international markets.

2. Present
   Account Manager· IDS

   Works closely with hospitals, government organisations, and enterprise customers throughout the entire project lifecycle — from initial consultation and solution planning to implementation, user adoption, and long-term support.

3. Present
   Healthcare & Public Sector Advisor· IDS

   Supports digital transformation initiatives across healthcare and public-sector organisations, helping bridge communication between customers, business stakeholders, and technical delivery teams.

Leadership Philosophy

Message to Customers

Successful digital transformation is built on strong partnerships. Tuoi believes technology projects succeed when customers have a trusted partner who understands their business, communicates transparently, and remains committed long after implementation. Her approach focuses on building long-term relationships, ensuring every solution aligns with operational needs, regulatory requirements, and organisational goals. Working extensively with hospitals and public-sector organisations has given her deep insight into the unique challenges of regulated environments, enabling IDS to deliver solutions that are both practical and sustainable.